‘Show Me You Know Me’ – Converga’s VIP Concierge Service
Show Me You Know Me is the highest level, personalised concierge service program that we can provide to your best customers. Converga’s VIP concierge service will deliver to your customers time and convenience through features such as:
- A designated reception desk to greet VIP’s including express check-in.
- A Visitor Management System which can be utilised to store visitor history
information for return visitors. This program will enable all return guests to go to the VIP check-in desk to collect their visitor security pass, no details will be required from them, this will expediate their arrival and provide a more personalised visitor experience. - A database encompassing profiles and photographs of your customer’s senior
management and VIP Guests is created and maintained by Converga. This ensures Converga Concierge provide a welcoming, specialised and seamless level of service on arrival.
‘First Impressions’ – Converga’s Guest Relations and Reception Program
Converga’s First Impressions Program provides trained Guest Relations and Reception specialists focused on ensuring that guests are provided with the highest level of service.
Converga’s team undergo extensive Customer Service focused training based on the guiding principle of ‘Yes is the answer!’
Our Guest Relations and Reception team are involved in the development and maintenance of a Frequently Asked Questions (FAQ) database, ensuring the Converga team are equipped with the answers your guests require. Providing accurate and timely answers to your customers and staff ensures a positive experience whilst building your brand.
‘One Touch’ – Converga’s Employee Relations Concierge Service
Our One Touch service is a dedicated Employee Relations Concierge which provides a personal touch to your management and employees. The Employee Relations Concierge will be the first point of contact for your employees and represents the quality and consistency of service delivered by Converga. An Employee Relations Concierge offers a broad range of dedicated employee concierge services including:
- Issuing and managing employee security passes
- Issuing lockers to employees
- Issuing mailbox and other keys
- Answering FAQs
- Direction assistance
- Facilities reporting / Building maintenance reporting
- Security audits including taking reports of missing / non active / lost passes
- Transport enquiries / Taxi enquiries
- Local business information
- Arranging florist services to employees
- Issuing temporary car parking passes to employees
- Issuing newspapers to senior management
Converga’s Employee Relations Concierge is ready to handle all your employees concierge requests.
Download Brochure (PDF - 447kb)
Contact us for more information:
Phone: 1300 557 672
Email: hello@converga.com.au
