Converga is not just a business process outsourcing specialist in people processes. In the area of information management, we have leading expertise in document processing, imaging, workflow and information management solutions.

For example, in addition to its successful Paperless Accounts Payable service, Converga operates one of the most sophisticated, large scale imaging and document processing solutions for the Commonwealth of Australia handling over 80,000 documents per day, at one of our Defence Signals Directorate security certified Converga Technology Centres.

Converga has proven experience with major corporate clients too, providing value-added front-end information solutions which interface directly into the clients own workflow infrastructure to handle any kind of business document.

An integral component of the drive for best practice has seen the application of technology to help deliver innovation to our customers. Shortly after entering the mailroom industry, Converga identified the advantage to businesses from imaging documents.

Within a short time Converga was approached by several customers to go beyond basic image capture and indexing of the document to much more sophisticated data capture. Converga has invested in a number of value adding technology related developments including:

• Digital Mail;
• Paperless Accounts Payable;
• High End Scanning;
• Remote Scanning; and
• Intelligent Document Recognition.

Digital mail

Whilst there has been discussion for many years about the "paperless office", the technology to support this has historically failed to deliver on the promise. We believe that the technology is now sufficiently advanced to allow this expression to become a reality and Converga is Australia’s leading company in offering this capability.

Converga's Digital Mail solution reduces the cost of handling the high volume of paper that organisations receive every day and is summarised in the following diagram:

 

Digital mail has seen a paradigm shift in mail-based communication and the tasks associated with traditional paper. The development of our digital mail solution has seen the shift from the need to sort and distribute paper-based mail to a process involving the centralised capture and distribution of images. Mail-based information is forwarded directly into business systems in digital image and data files from the start of the business day. This development has delivered a number of benefits to our customers:

• The unshackling of the need to have the mailroom operation located at the same location that the recipients are based. This frees up what is in many cases expensive floor space;
  
  
• Seamless interface into electronic document management and records management systems (EDRMS); and
  
  
• Faster routing of documents within an organisation rather than having to rely on the movement of paper and scheduled collections and deliveries.

Typically, many areas of an organisation can benefit from the digitisation of mail:

Demands on the Business Typical Obstacles Converga Digital Mail Solution Finance To limit the cost of admin processes High paper processing costs Up to 50% reduction in the cost of handling and processing documents Over 60% reduction in the cost of application processing Process To have reliable information efficiently following people around the organisation Difficulties in file mgt Digital information addressed directly to decision makers’ process queues Images and data fed directly into a predetermined folder structure within an EDMS Customer To have speedier access to mailed documents Time taken to distribute information internally Mailed forms available from start of business day Same day access to all images and data Development To connect business processes geographically Mail distribution systems Digital information available for online sharing and immediate communication Correspondence coming in from all mediums is immediately available throughout the organisation

Remote Scanning

Converga is at the leading edge of digital technology facilitating local remote scanning with high speed communication.

Our solution provides a web-based, thin-client environment for scanning, importing and indexing images or electronic files. It allows organisations to distribute tasks across physical sites – regardless of their geographic locations – by providing remote users the ability to send and index information without having to install scanning applications.

Our solution allows organisations to image files and forms from every corner of the world, effectively distributing labour intensive tasks, such as scanning to locations where they are most economical.

Moreover, our solution presents a simple solution to the complex challenges facing distributed enterprises by providing a simple method of capture using an internet web browser versus costly and cumbersome thick-client scanner software installations.

In summary, our solutions:

• Reduce or eliminate manual transmittal costs such as postal and delivery service fees;
  
  
• Save time by capturing data closer to its source; and
  
  
• Increase productivity by streamlining processing cycles.

The core features of the solution are:

• Fast uploads via HTTPs;
  
  
• Send and scan multiple docs at the same time;
  
  
• Formal end-user training available;
  
  
• APIs documented and supported for customisations;
  
  
• Monitor batches as they move through the data capture system;
  
  
• Select a data capture system process through the browser;
  
  
• Security (SSL encryption support);
  
  
• Permanent image rotation;
  
  
• Improved scan driver control;
  
  
• Easy recoverability from failed transmissions; and
  
  
• Import and Index any file type.

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