Managed Services

When Converga started in 1994 our first client required an outsourced partner who could deliver an innovative approach to mailroom management. From that day on Converga has offered a variety of managed services that enable our clients to outsource their non-core office support functions.

In today’s economic climate businesses are seeking new ways to achieve efficiency through flexible, responsive approaches. Our Managed Services enables businesses from all industries to convert in-house functions into an outsourced transaction.  Through an effective transfer of knowledge these business functions become scalable, adaptive and efficient. Additionally the nature of our relationship enables costs to be linked directly to outcomes.

Converga’s managed services are based around a simple principle;

Your non-core office services and support functions are our core business.

Watch this short video to see what we can offer.

Converga’s employees are recruited based on their passion and aptitude for delivering quality client centric results. Our team has an abundance of experience designing and implementing solutions that are tailored to meet your existing process outcomes and quality expectations.

Check out our most recent Customer Satisfaction Index and Employee Satisfaction Index results to see how Converga’s clients and employees regard us.

CSI ESI 2012

All of Converga’s solutions are optimised through a combination of best in class;

  • People
  • ŸProcesses
  • Technology

Our focus on innovation, sustainability and lean-business practices means our clients enjoy greater efficiency and improved financial outcomes. Our solutions are proven and documented, delivering on-going cost savings, increased service levels, increased productivity, reduced carbon emissions and an on-going strategic advantage for our clients.

Converga’s Managed Services solutions include:

Additionally, discover how Converga managed the Department of Health’s services in this Managed Services Case Study