In 2010, Converga saw an opportunity to create cost effective outsourcing solutions for our clients. We knew any savings should not come at the expense of quality. The result was our offshore Business Process Outsourcing office, located in the Philippines. The office started with 30 employees undertaking payroll, accounts payable, accounts receivable and purchasing tasks for New Zealand Post. Today, we employ more than 450 staff, servicing over 120 companies, 24 hours a day.

Converga knows that back office processes are a pain point for all businesses. See how our unique offshore solutions can benefit your organisation;

Our offshore solutions can help you focus on your core business operations and capitalise on other areas.

Why Outsource in the Philippines?

Converga believes that our Filipino employees are a major contributor to our success. We have found them to be loyal, hardworking and eager to learn. The Philippines is ideally set up to support Australian businesses. The time difference ranges from 2-3 hours on the East Coast and there is no difference on the West Coast. To accommodate the needs of our clients, Converga staff operate in line with Australian business hours.

In addition to the small time difference, the Philippines has many cultural similarities. Offering highly skilled talent, an excellent work ethic, the Philippines are a quality yet cost effective option for businesses. The Philippines are the third largest English speaking country and produce over 500,000 college graduates per annum.

 

Why choose Converga?

Converga has over six years offshore outsourcing experience. We understand the barriers companies face when looking to hire offshore staff and have processes in place to manage the transition. Our operations span over two offices, one is located in Bonifacio Global City, Taguig and the other in Makati. Both are managed by a leadership team of senior Australian and experienced local personnel.

Our staff retention rates are among the highest in the industry. This is due to the culture we’ve developed. We focus on three key factors: customer service, continuous development and employee wellness. This is critically important to successful offshoring.

Read how Converga assisted New Zealand Post to set up Offshore Managed Services in the Philippines. View the case study.