Deutsche Bank: Executive Hospitality

The Business
Having in excess of €90 Billion in assets under management and more than 63 000 employees operating in 73 countries across the world, Deutsche Bank is a one of the world’s leading international financial service providers. In Australia, Deutsche Bank offers a wide range of investment banking, asset management and private client advisory services and employs over 1 000 people in Sydney and Melbourne.

The Challenge
Deutsche Bank Australia required a hospitality solution that delivered uncompromised 5-star services across all facets of corporate reception, switchboard, venue- and hospitality management. It was essential that the provider could also seamlessly extend its services to include assistance during the relocation into the prestigious Deutsche Bank Place.

The Solution
To ensure an optimised partnership for Deutsche Bank, Converga made sure to understand the nature of the business and the circumstances under which Deutsche Bank’s staff operate. By combining fields of expertise Converga could then provide a holistic Executive Hospitality solution customised to suit the specific and ever-changing requirements of Deutsche Bank’s management. From polished, professional and multi-talented staff, to a corporate silver service dining experience and supporting third party supplier management.

The Outcome
The delivery of a reliable first-class hospitality experience for Deutsche Bank and its visitors has made Converga a trusted business partner. Deutsche Bank have also reaped the benefits of third party supplier consolidation with Converga now providing a number of additional business functions, including; on-site mailroom management, cost centre reconciliation, records management and ad-hoc soft facilities management.

The partnership with Deutsche Bank has been maintained for over a decade spanning three separate contract periods. Converga’s integrated Executive Hospitality solution continues to support the management of Deutsche Bank’s 1,000 employees, 5,000 annual visitors and 1,500 hosted world-class functions servicing up to 20,000 guests. All allowing Deutsche Bank to rest assured their brand is represented above expectations for every visitor, every time.

Download case study: Deutsche Bank – Executive Hospitality