Media Company: On-site Mailroom

The Business
Headquartered in Australia, our client is an international media company with a reputation for offering several broad-based services across ​​multiple platforms.

The Challenge
Prior to implementing Converga’s solution, the mailroom services were spread over two areas and most processes were manual and paper based. Our client required a centralised on-site mailroom solution while improving customer service to both internal and external stakeholders and gaining greater visibility across mailroom activities and volumes.

The Solution
A central mailroom was established providing mailroom, courier, loading dock services and newspaper distribution. Converga manage more than 26,000 incoming and 4,000 outgoing mail items and 5,000 courier items each month, servicing over 4,000 employees and stakeholders. The solution integrates a comprehensive reporting suite providing weekly, monthly and quarterly reports along with volume trend analysis and issues escalation.

The Outcome
Converga consolidated the mailroom and loading dock, freeing up 40 square metres of office space which is now utilised by frontline staff. Services and processes are reviewed constantly resulting in ongoing costs savings. The solution also features a track and trace solution, reducing manual handling and significantly improving accountability on the delivery of all items.

Download case study: Media Company – On-site Mailroom (PDF)