Converga was initially established with the primary purpose of providing a range of services predominantly centred around mailroom tasks.

This quickly evolved as Converga saw a range of additional back office tasks and processes that could be better performed by an organisation that focussed on these tasks and was able to introduce improvements, adopt best practice methods and drive down costs.

This initial point of entry into the market and subsequent growth into higher value areas is depicted in the following diagram.

Continuous Improvement

Converga takes prides in its ability to deliver continuous improvement initiatives to its clients. As a full-time outsourcing specialist and Australia's market leader in the provision of sustainable Office Services, Converga's core business and market position depends entirely on an ability to continuously deliver 'world best practice'.

Converga's ability to consistently deliver continuous improvement to clients is a direct result of investment in people, process and partners. We pride ourselves on the hiring, training and development of the best people in the industry.

Converga focuses on the development of well established, mature organisational processes and practices (reporting, corporate governance, service level management, etc.). We have established longstanding and mature relationships with market leading partners providing solutions to enhance our customer value proposition.

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