• Offshore Managed Services

    Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team.

  • Managed Services

    Your non-core office services and support functions are our core business

  • Financial Services

    Whether you require accounts payable or fully integrated Procure 2 Pay (P2P), we have a transactional processing solution that fits your needs.

  • Document Services

    Converga delivers world class solutions for your mailroom, information management, document processing, and workflow and exception management.

  • Robotics Process Automation

    Hire a virtual workforce of robots to effortlessly automate your repetitive business processes

Converga is supported by Canon and our 25 years experience in BPO

With 25 years experience in business process outsourcing and a customer satisfaction score of 98.5%, Converga has a reputation for driving business efficiency and proven delivery across finance, retail, and government. The result, you get back to focusing on what drives your business forward.

It is from this wealth of experience that we’re able to offer end-to-end business process solutions with SLAs for accuracy, attendance, uptime, and completion rates, while adhering to the following ISO Standards:

  • ISO 27001

    (Information Security Standard)

  • ISO 14001

    (Environmental Management System)

  • ISO 9001

    (Quality Management System)

Why choose Converga?

Converga’s robust management experience and operational excellence will reduce the time, risk, money and effort that goes into managing your non-core business activities. We understand the barriers companies face when looking to hire offshore staff and have processes in place to manage the transition. Our staff retention rates are among the highest in the industry, due to our internal culture that focuses on customer service, continuous development and employee wellness.

  • Offshoring that works

    Offshoring that works

    The challenge with offshoring is ensuring consistency and continuity. That’s why were so proud of the performance we’ve developed in our 1000 strong offshore team, with a turnover rate less than 10% against an industry standard 30%

  • Direct specialist access

    Direct Specialist Access

    Our unique client delivery framework gives you direct access to specialists across operations, support and service delivery. It means we understand your business better, you always know who to call, and issues are resolved fast.

  • Innovative

    Always Innovating

    Our Global Innovation Lab identifies and develops emerging business process technologies. It's commercialised Robotics as a service, Machine Learning and is currently working on what's next. It means you won't just get ahead, you'll stay ahead.

  • Built to scale

    Built-to-Scale

    All too often legacy systems hold back growth. Our Built to-Scale Philosophy delivers flexible solutions with scaling options factored in from the start.

  • Delivery that's proven

    Delivery That’s Proven

    With an enviable customer satisfaction score and clients that include Australia's leading financial institutions, major grocery chains and technology startups, you can rest assured we've got your back.