Department of Health: On-site managed Services

Converga implemented and managed a full suite of innovative, best practice, on-site office services for the Department of Health.

Department of Health: On-site managed Services

The Business

The Department of Health (Health) provides Australians with an efficient, high quality health system. They produce and manage a considerable number of active case files and stored files, and have over 5500 staff working all over Australia.

The Challenge

Health required a full suite of on-site office services to help improve their business processes, support their program and corporate teams, and comply with existing and future health and privacy legislation.

The Solution

Converga implemented and managed a full suite of innovative, best practice, on-site office services for Health, including: mail and courier, records management, contract management, venue management, corporate hospitality and eProcure.

Converga manages these services across 150 service points spanning 11 buildings, and processes more than 3,720 incoming/outgoing mail and courier items and 256 internal items daily.

The Results

Converga restructured Health’s mailroom, which centralised staff and functions, decreased the number of courier services, saved substantial costs, and established ‘primary sort’ of mail and colour coded mail runs. Health’s stationery usage and ordering method was reviewed and suppliers benchmarked to ensure best value. Over the past ten years Converga have closely monitored the effectiveness and efficiency of the services and the delivery provided to Health in order to provide maximum efficiency gains.

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