Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team.
HR, Accounting, IT and other back office functions are all critical departments of an organisation, however they don’t generate revenue. Converga reviews your current processes and offers solutions to reduce operational costs; freeing you to focus on core business activities.
Converga’s robust management experience and operational excellence will reduce the time, risk, money and effort that goes into managing your non-core business activities. We understand the barriers companies face when looking to hire offshore staff and have processes in place to manage the transition. Our staff retention rates are among the highest in the industry, due to our internal culture that focuses on customer service, continuous development and employee wellness.
Our Filipino employees are a major contributor to our success, due to their professional skills, excellent work ethic and high standard of English. With flexible working hours to suit clients needs, and cost effective rates, the Philippines is ideally set up to support your business. Our Philippines operations span over four offices; Bonifacio Global City, Makati City, Ortigas City and Clark. Each are in central business districts and are managed by a leadership team of senior Australian and local personnel.
Sourcing and hiring, HR management, Training and induction
Professional working environment, Dedicated workstation
Computer and dual-screen and peripherals, Video conferencing system, Internet access, VoIP phone
Transition / onboarding, Operations, Performance, Quality assurance, Business continuity, SLA’s, KPI’s, metrics, Design reporting
Finance and accounting, Complex claims handling, Human resources, Graphic design, Application development, Administrative services
Blue chip companies, Government agencies, Small and large businesses
Mandarin, Spanish, German, Thai, French, Dutch
How Offshored Managed Services works
1. We build your highly skilled offshore team, manage the whole operation, and ensure service level agreements and KPIs are achieved.
2. Our Transitions Manager and your Subject Matter Expert work together to ensure all processes, systems and information required are documented and fit for purpose.
3. Converga will work with your company to provide all the necessary training for the dedicated team
4. Once services are live, a monthly meeting will be scheduled with your company’s point-of-contact where monthly reports, tracking performance and operational updates will be shared.
5. Everything is supervised and administered by Converga and all you need to do is expect the delivery of your desired results in a timely manner.
From within Australia
Monday to Friday - 8am to 5pm