Hiring additional staff is a costly undertaking. Get access to our highly skilled, professional workforce without costs and challenges of growing your team. Converga’s Offshore Managed Services give you access to a highly skilled, professional workforce without costs and challenges associated with growing your permanent team.
General Bookkeeping, Accounts Payable and Receivables, Financial Reporting, Bank Reconciliation and Credit Collection and Allocation
Data Entry and processing, Secretarial Services, Calendar and Appointment Services, Filing and Records management, and Sales Support
Recruitment, Contract Alteration and Promotion, Benefits Administration, Payroll Processing, employee Database management
Social Media Management, Content Writing, PPC, SEO & SEM, Graphic Design, Video & Animation, Website Development and Software Development
Transaction Services, Video Coding, Mail Coding, Data Validation
Help Desk, Infrastructure Monitoring, Mobile Device Management, IT Operations for Infrastructure and Software Updates and Patching
Our Filipino employees are a major contributor to our success, due to their professional skills, excellent work ethic and high standard of English. With flexible working hours to suit clients needs, and cost effective rates, the Philippines is ideally set up to support your business. Our Philippines operations span over four offices; Bonifacio Global City, Makati City, Ortigas City and Clark. Each are in central business districts and are managed by a leadership team of senior Australian and local personnel.
We build your highly skilled offshore team, manage the whole operation, and ensure service level agreements and KPIs are achieved.
Our Transitions Manager and your Subject Matter Expert work together to ensure all processes, systems and information required are documented and fit for purpose.
Converga will work with your company to provide all the necessary training for the dedicated team.
Once services are live, a monthly meeting will be scheduled with your company’s point-of-contact where monthly reports, tracking performance and operational updates will be shared.
Everything is supervised and administered by Converga and all you need to do is expect the delivery of your desired results in a timely manner.
Sourcing and hiring, HR management, Training and induction
Professional working environment, Dedicated workstation
Computer and dual-screen and peripherals, Video conferencing system, Internet access, VoIP phone
Transition / onboarding, Operations, Performance, Quality assurance, Business continuity, SLA’s, KPI’s, metrics, Design reporting
Blue chip companies, Government agencies, Small and large businesses
Mandarin, Spanish, German, Thai, French, Dutch
We’re helping over 130 clients across multiple industries, 24 hours a day
Since Converga set up its Manila operations, NZ Post has saved NZD$500,000 - $1 million in operational costs annually. NZ Post now has greater visibility of processes, and improved productivity as a result of documenting and understanding processes prior to transition.Read more
From within Australia
Monday to Friday - 8am to 5pm